The previous service has one feature that helps users to experience the diagnosis. It provides texts and simple icons that users can start from the system (a group of body organs or structures that together perform one or more vital functions). Then users can narrow down to specific categories of symptoms. Since the users are mostly students who have little experience in real diagnosis, they had a hard time to select from the first page. Also, some doctors who are familiar with their specific field had a hard time to look up the other specialized area. And choosing the step from the first-page is challenging for them. This is because the first page only provides simple information. Information includes the plain text of the systems and icons. The first page is designed to select from medical specialties such as respiratory, cardiology, or gastroenterology. This can be tricky for the users who are yet unfamiliar with each different field and confuse what kind of different symptoms belongs to each area.
Come up with an idea using a body map to ease the selection from the first page to overcome this existing problem. The body map is a visual aid to show the body figure from head to toe. It will provide a different gender (woman and man) as well as a young kid's human body figure. It helps users spontaneously choose the part of the body from the first screen page. After selecting the upper levels of the body (e.g. head), it will narrow to particular body parts (e.g. scalp, face, eyes, nose, ears, and mouse). When users decide specific body parts, it will then provide the symptoms related to the body part.